Table Delivery Policy

Shipping Duration

Killerspin tables require between 5-7 business days for delivery. DHS tables are delivered in up to 7 business days (normally 3-5 days only) and JOOLA tables are delivered in 1-5 business days. Other tables require 10 to 12 business days.

Delivery Appointment

Tables are shipped directly from the warehouse to you by freight line. When the table reaches the terminal nearest to you, the shipping company will call you, or you will be given a phone number, to set up an appointment. They deliver during weekdays and normally require a four hour shipping window for the appointment (for example 8:00 a.m. - 12:00 or 2:00 p.m. to 6:00p.m.).

Deliveries are made only Monday to Friday, excluding holidays. There are no deliveries on the weekend.

If you miss your scheduled delivery time, you may be responsible for any additional charges for redelivery and/or storage fees established by the freight company.

Cancellation

Once the table is in transit the purchase cannot be cancelled. Cancellation fees may apply.

Changing Shipping Address

Additional charges will apply to change shipping destination after the table has left the warehouse.

Delivery Instructions

Tables are shipped using Curbside Delivery. This is delivery to the curbside of the place of delivery, with the customer providing help to the driver in order to get the freight off the end of the truck.

Before signing the delivery receipt: PLEASE INSPECT YOUR FREIGHT

The manufacturer and shipping companies do their best to ensure that your table arrives on time and without any damage. However, sometimes damage can occur in shipping. You should never sign the driver's delivery receipt until you have inspected your freight. Once you sign, you have absolved the shipping company of any responsibility, and it is almost impossible to have a claim honored. If your table arrives damaged, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made), and please contact us as soon as possible. The customer has the right to look at the packaging for holes, smashed areas, etc and is even allowed to open up one end and take a look inside.

• Your table is sent to you strapped onto a pallet for added protection. Therefore, it is imperative that you make a notification on the carrier's delivery slip upon receipt of the table, if the table is not strapped down. Markings that state, "table received without a pallet" or "table loose" are considered appropriate.
• If your table appears to be in good condition but you are not 100% confident, you may sign the delivery slip with the following notification "SUBJECT TO INSPECTION". If the driver won't allow you to write this notification, please refuse the table. If there is any visible damages, you should note them as well, and refuse the table. If everything appears to be alright, then please sign and accept.
• If damages to the table are found after the delivery, please notify us immediately. Advising us of any concealed damages that may have occurred on your new table is critical for us to make a claim on your behalf in a timely manner. The faster that we are advised, the quicker we can solve the problem. Upon the report of the concealed damage, it may be necessary for an inspections report from the carrier to be filled out by the carrier themselves. Therefore, we recommend that if you do find a concealed damage, please do not assemble the table but leave it as is.
• In the event of freight damage to the table, you are responsible for re-packing the table in its original packaging. The freight company will pick the damaged table up.

What about my other items?

Other items you order with your table such as rackets, rubbers, blades and other equipment are shipped separately.

Additional Services

Additional services such as; inside delivery, liftgate delivery, and two-man delivery are not included in the price of the table. The cost of these additional services varies from city to city. They usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the shipping company when they call you for an appointment, and pay them for the additional service.

Inside Delivery: Delivery made with the driver and the customer taking the freight off the end of the truck and transporting it to the first enclosure, i.e.: Garage, Carport, Front Door, etc An inside delivery can cost between US$35.00 and $65.00 depending on the carrier. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.

Liftgate Delivery: A liftgate truck is a smaller truck with a hydraulic gate on the rear of the truck that allows the driver to get the freight off the end of the truck without additional assistance. The charge for this type of service can range from US$35.00 to US$125.00. This service is still to the curb, but without the help of the consignee. Please keep in mind that not all carriers have liftgate trucks. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service

Two-Man Delivery: A Two-Man Delivery, is the driver plus another person provided by the carrier to unload freight. Not all carriers can provide this service. The usual charge for an extra man is US$52.00 an hour with a minimum of 2 hours. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.

Special Note: Carriers will not make deliveries where stairs are involved. Examples: basements, 2nd floor, apartments without freight elevators, etc

It is very important to find out what your needs are pertaining to the type of delivery service that you require. If you know that you cannot help the driver, or want it delivered into the basement or up stairs, then it is best to have this delivered by a home delivery company. Home Delivery Carriers, Cartage Companies, & Moving and Storage Companies are best equipped to perform this type of delivery. Home delivery companies may also remove cartoning and perform light assembly. The charge for this service depends on the location of the delivery, the weight, and any additional service that is needed besides a 2 man, inside delivery. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.